Warranty, Terms & Legal Policy

1. Introduction

Welcome to UPrint Global. These Terms govern your use of our website, products and services, including the purchase of UPrint Global printers, consumables and related items. By using our website or purchasing any UPrint product you agree to these Terms in full. UPrint Global reserves the right to amend these Terms from time to time; modifications take effect upon publication on our website.

2. Warranty Policy

UPrint Global offers the following limited warranties:

PRO860WT Printer: 5-year warranty (register within 30 days of purchase)

Warranty covers defects in materials or workmanship under normal use and service. We will, at our discretion, repair or replace defective parts or equipment. The warranty does not cover normal wear and tear, misuse, neglect, accidental damage, natural disasters, fire, or damage caused by non-genuine consumables, software or parts.

3. Consumables & Compatibility

The UPrint printer is an open white toner system. You are free to run third-party white toner transfer media through it, heat-fused outside the printer, alongside our patented chemical transfer consumables.

The warranty on the machine remains valid provided that:

Genuine UPrint Global toners and drums are used in the printer itself.
Any fault is not caused by misuse of a third-party consumable.
Proof of purchase may be required for warranty claims.

We recommend genuine UPrint papers and chemicals for the best results and the full benefit of our training and Atlas AI support, but using other transfer media does not, by itself, void the hardware warranty.

4. Training & Support

Every printer purchase includes 2 to 3 days of training (online or in person), covering setup, calibration and operation. Ongoing support includes:

WhatsApp support
AnyDesk remote support
Telegram bot & community groups

Atlas AI support and our community groups are included with every UPrint system.

5. Purchases & Payments

All prices are quoted in ZAR, USD or GBP. Payment terms are stated on each invoice or quotation. Ownership transfers only once full payment has cleared. UPrint Global reserves the right to withhold shipment until funds are verified.

6. Returns & Refunds

All sales are final once training has commenced or consumables have been opened. Faulty or damaged goods must be reported within 7 days of receipt. Upon inspection, a repair or replacement may be offered at our discretion.

7. Data Privacy & Security

We respect your privacy. Personal data is used solely for warranty, training and communication purposes. We do not sell or share your information unlawfully and take all reasonable measures to ensure data security.

8. Intellectual Property

All trademarks, logos and patented technologies are the property of UPrint Global CC. Unauthorised copying or commercial use of our chemical transfer technology is prohibited.

Questions about these Terms? Email shirley@uprintglobal.com.

Warranty,Terms & Legal.